{"id":761,"date":"2019-01-30T16:21:19","date_gmt":"2019-01-30T16:21:19","guid":{"rendered":"https:\/\/www.avanservicios.com\/?page_id=761"},"modified":"2019-06-04T14:29:00","modified_gmt":"2019-06-04T14:29:00","slug":"suport-tecnic","status":"publish","type":"page","link":"https:\/\/www.avanservicios.com\/ca\/suport-tecnic\/","title":{"rendered":"Suport T\u00e8cnic"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:190px;--awb-padding-right:50px;--awb-padding-bottom:20px;--awb-padding-left:50px;--awb-background-color:rgba(0,35,57,0.7);--awb-background-image:url(&quot;https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/06\/soporte.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated\" style=\"--awb-bg-size:cover;\" data-animationType=\"fadeInDown\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-margin-bottom:0px;--awb-font-size:50px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;font-size:1em;\">Suport T\u00e8cnic<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><span style=\"color: #ffffff; font-size: 130%;\">La nostra empresa de serveis compta amb els mitjans, el suport t\u00e8cnic, el control de qualitat i la gesti\u00f3 de serveis necessaris per garantir el seu treball.<br \/>\n<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-animated\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-title-color:#ffffff;--awb-iconcolor:#3084c5;--awb-hover-accent-color:#254084;--awb-circle-hover-accent-color:#254084;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);--awb-iconcolor:#3084c5;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon icon-hover-animation-none\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:#3084c5;border-width:1px;background-color:#ffffff;box-sizing:content-box;height:42px;width:42px;line-height:42px;border-radius:0px;font-size:21px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-phone-volume fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:25px;line-height:30px;\">Truqui'ns! 931 124 350 <\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:70px;--awb-padding-bottom:50px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first fusion-animated\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-right: 4%;\" data-animationType=\"slideInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#74bced;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Mitjans<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><img decoding=\"async\" class=\"alignnone size-full wp-image-340\" src=\"https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera.png\" alt=\"\" width=\"100\" srcset=\"https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera-200x156.png 200w, https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera-300x235.png 300w, https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera-400x313.png 400w, https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera.png 481w\" sizes=\"(max-width: 481px) 100vw, 481px\" \/><\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: left;\"><span style=\"font-size: 200%;\"><strong>SERVEIS CONTROLATS 24 HORES<\/strong><br \/>\nper l&#8217;anomenat Servei de Base a la nostra seu central<\/span><\/p>\n<\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type fusion-animated\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button_gradient_top_color:#254084;--button_gradient_bottom_color:#254084;--button_gradient_top_color_hover:#74bced;--button_gradient_bottom_color_hover:#74bced;\" data-animationType=\"rubberBand\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" target=\"_self\" href=\"https:\/\/www.avanservicios.com\/ca\/demanins-pressupost\"><span class=\"fusion-button-text\">Demani&#8217;ns pressupost<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last fusion-animated\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );\" data-animationType=\"slideInRight\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><ul>\n<li>La base del nostre treball reafirma el valor de les persones. Donem una import\u00e0ncia vital a la labor del nostre personal i al benestar dels mateixos, un proc\u00e9s de selecci\u00f3 avantguardista, la formaci\u00f3 cont\u00ednua i el seguiment del personal ens permet disposar d&#8217;una plantilla professional preparada i \u00e0mplia, que ens facilita acollir qualsevol tipus de projecte.<\/li>\n<li>L&#8217;equip de personal tria en la nostra \u00e0mplia plantilla al personal idoni per a cada client, tenint en compte les caracter\u00edstiques i necessitats de cadasc\u00fa. La diversitat \u00e9s una de les caracter\u00edstiques de la nostra societat i sabem que cada client necessita d&#8217;un tracte especial i individualitzat.<\/li>\n<li>Els serveis s\u00f3n controlats les 24 hores per l&#8217;anomenat Servei de Base, el qual proporciona l&#8217;atenci\u00f3 al client aix\u00ed com soluciona les incid\u00e8ncies (baixes m\u00e8diques, vacances, ampliacions&#8230;), tot des del centre de control establert a la nostra seu central.<\/li>\n<li>Un precepte de tot el nostre personal \u00e9s el correcte <strong>manteniment de les instal.lacions i del material dels nostres clients<\/strong>.<\/li>\n<li><strong>Operativa de Servei<\/strong>: Pla de treball elaborat pel nostre equip de personal, que mitjan\u00e7ant visita pr\u00e8via a les instal\u2022lacions del servei amb supervisi\u00f3 del client, elabora un informe amb les caracter\u00edstiques del servei, se li proporcionar\u00e0 un exemplar al client.<\/li>\n<li><strong>Parts d&#8217;Incid\u00e8ncies<\/strong>: El personal realitza di\u00e0riament un part on es reflecteixen els esdeveniments del dia en el servei.<\/li>\n<li><strong>Part d&#8217;Inspeccions<\/strong>: El client rep peri\u00f2dicament els parts realitzats pels nostres inspectors per certificar la qualitat del servei realitzat pel nostre personal.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:70px;--awb-padding-bottom:50px;--awb-margin-bottom:0px;--awb-background-color:rgba(15,40,60,0.7);--awb-background-image:url(&quot;https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/bg_aula.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height fusion-animated\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInDown\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#74bced;--awb-margin-bottom:0px;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><span style=\"color: #ffffff;\">Suport T\u00e8cnic<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Disposem en les nostres instal.lacions dels seg\u00fcents equips i serveis:<\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-column-first fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );margin-right: 20px;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-chalkboard-teacher fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>AULA FORMATIVA<\/strong><\/span><br \/>\n<span style=\"color: #ffffff;\">Amb suport de mitjans audiovisuals.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );margin-right: 20px;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-users fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-7\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>SALA DE REUNIONS<\/strong><br \/>\nAmb suport de mitjans audiovisuals, videoconfer\u00e8ncia\u2026<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );margin-right: 20px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-users-cog fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-8\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>DEPARTAMENT T\u00c8CNIC<\/strong><br \/>\nSuport de consultes i assessorament professional.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-column-last fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );\" data-animationType=\"fadeInRight\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-4 fb-icon-element fontawesome-icon fa-mobile-alt fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-9\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>Telefonia m\u00f2bil i VOIP.<\/strong><br \/>\n<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-column-first fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );margin-right: 20px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-5 fb-icon-element fontawesome-icon fa-calendar-alt far circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-10\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>DEPARTAMENT DE SERVEIS<\/strong><br \/>\nSuport de personal, confecci\u00f3 informatitzada de quadrants, horaris de treball i planificaci\u00f3 mensual de la plantilla.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );margin-right: 20px;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-6 fb-icon-element fontawesome-icon fa-tv fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-11\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>SISTEMA INFORM\u00c0TIC ERP<\/strong><\/span><br \/>\n<span style=\"color: #ffffff;\">Sincronitzaci\u00f3 centralitzada del sistema inform\u00e0tic de tots els nostres departaments.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-6 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );margin-right: 20px;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-7 fb-icon-element fontawesome-icon fa-exclamation-triangle fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-12\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>RESOLUCI\u00d3 INCID\u00c8NCIES<\/strong><br \/>\nPodem garantir la pres\u00e8ncia d&#8217;un cap de servei al client en un m\u00e0xim de 45 minuts.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-7 fusion_builder_column_inner_1_4 1_4 fusion-one-fourth fusion-column-last fusion-animated\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-size:cover;--awb-border-color:#dddddd;--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;width:25%;width:calc(25% - ( ( 20px + 20px + 20px ) * 0.25 ) );\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-fa-align-center\"><i class=\"fb-icon-element-8 fb-icon-element fontawesome-icon fa-rocket fas circle-no\" style=\"--awb-font-size:30px;\"><\/i><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-13\"><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><strong>COMPROM\u00cdS D&#8217;INCID\u00c8NCIA<\/strong><br \/>\nEn un m\u00e0xim de 2 hores ens comprometem a cobrir qualsevol incid\u00e8ncia no prevista en un servei o ampliaci\u00f3.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:70px;--awb-padding-bottom:50px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height fusion-animated\" style=\"--awb-bg-size:cover;\" data-animationType=\"fadeInDown\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#74bced;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Control de qualitat<\/h2><\/div><div class=\"fusion-text fusion-text-14\"><p><img decoding=\"async\" class=\"alignnone size-full wp-image-385\" src=\"https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/stars.png\" alt=\"\" width=\"100\" srcset=\"https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/stars-200x36.png 200w, https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/stars-300x54.png 300w, https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/stars-400x72.png 400w, https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/stars.png 483w\" sizes=\"(max-width: 483px) 100vw, 483px\" \/><\/p>\n<\/div><div class=\"fusion-text fusion-text-15\"><p style=\"text-align: left;\"><span style=\"font-size: 150%;\"><strong>\u00c9s important per Avan Servicios Externos, S.L. <\/strong>l&#8217;obtenci\u00f3 de la Qualitat Total, per aix\u00f2 s&#8217;avalua de forma peri\u00f2dica tot el sistema de control i mitjan\u00e7ant les dades obtingudes establim la concordan\u00e7a del servei prestat en funci\u00f3 de les necessitats del client, aix\u00ed com comprovar que el servei prestat va d&#8217;acord amb el contracte establert.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first fusion-animated\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;\" data-animationType=\"slideInLeft\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-no-small-visibility fusion-no-medium-visibility fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-16\"><p>Per a la realitzaci\u00f3 d&#8217;un servei de qualitat \u00e9s important establir unes normes aix\u00ed com seguir uns criteris generals, conformes a l&#8217;orientaci\u00f3 establerta entre el client i l&#8217;empresa.<\/p>\n<p>El Control de qualitat \u00e9s una eina de gran utilitat tant per al client com a valor intern d&#8217;empresa, que permet l&#8217;ajust necessari en les necessitats dels serveis, per obtenir un servei de qualitat \u00f2ptim.<\/p>\n<p>El nostre objectiu inicial com a empresa ens impulsa a la creaci\u00f3 d&#8217;una filosofia de qualitat, acompanyada per una cultura empresarial concorde a aquesta fi, que conjuntament amb el desenvolupament del nostre personal, la coordinaci\u00f3 en equip de treball i la relaci\u00f3 directa amb els clients, desenvolupem el pla de treball de cada servei.<\/p>\n<p>Aquest pla de treball en el qual s&#8217;estableixen totes les funcions dels treballadors en cada servei i de la qual el client rep c\u00f2pia, ens responsabilitza de tot all\u00f2 que s&#8217;ha de realitzar ja que tenim el pla de treball establert com a nostra norma de funcionament en les instal\u2022lacions del client.<\/p>\n<p>Aquest pla de treball \u00e9s avaluat i actualitzat peri\u00f2dicament en funci\u00f3 de les necessitats d&#8217;evoluci\u00f3 del servei, de tal forma que condicionem el lloc de treball a l&#8217;evoluci\u00f3 del mateix.<\/p>\n<\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type fusion-animated\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button_gradient_top_color:#254084;--button_gradient_bottom_color:#254084;--button_gradient_top_color_hover:#74bced;--button_gradient_bottom_color_hover:#74bced;\" data-animationType=\"rubberBand\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\" target=\"_self\" href=\"https:\/\/www.avanservicios.com\/ca\/demanins-pressupost\/\"><span class=\"fusion-button-text\">Demani&#8217;ns pressupost<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:40px;--awb-padding-bottom:40px;--awb-padding-left:40px;--awb-bg-color:#f2f2f2;--awb-bg-color-hover:#f2f2f2;--awb-bg-size:cover;--awb-margin-bottom:0px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );\" data-animationType=\"slideInRight\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-17\"><p><strong>El sistema de control que duem a terme es basa en el seg\u00fcent proc\u00e9s:<\/strong><\/p>\n<ul>\n<li>S&#8217;assigna un coordinador que ser\u00e0 l&#8217;encarregat del dia a dia del servei.<\/li>\n<li>S&#8217;estableix un control diari amb parts d&#8217;incid\u00e8ncies.<\/li>\n<li>Es realitzen inspeccions peri\u00f2dicament de forma aleat\u00f2ria i sense previ av\u00eds.<\/li>\n<li>Control de qualitat m\u00e0xima qualitat puntuaci\u00f3 amb estrelles<\/li>\n<li>S&#8217;estableix un control dels serveis les 24 hores del dia mitjan\u00e7ant el servei de Base centralitzat.<\/li>\n<li>Es supervisa el manteniment del material del servei.<\/li>\n<li>Es controla el bon funcionament de les instal\u2022lacions i dels elements que ho componen.<\/li>\n<li>Es controla l&#8217;entrada i sortida del personal.<\/li>\n<li>&#8216;utilitzen diferents eines de control que ens permeten obtenir estad\u00edstiques de la qualitat dels serveis i amb l&#8217;an\u00e0lisi d&#8217;aquestes dades obtenir una evoluci\u00f3 del mateix, eines com a Fulla de Control, Diagrama de Pareto, entre d\u2019altres.<\/li>\n<li>Es realitzen reunions peri\u00f2diques d&#8217;avaluaci\u00f3 del servei en el qual s&#8217;implica al client.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat button-xlarge button-custom fusion-button-default button-3 fusion-button-span-yes fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button_gradient_top_color:#74bced;--button_gradient_bottom_color:#74bced;--button_gradient_top_color_hover:#0f283c;--button_gradient_bottom_color_hover:#0f283c;\" target=\"_self\" href=\"https:\/\/www.avanservicios.com\/ca\/contacte\/\"><span class=\"fusion-button-text\">M\u00e9s informaci\u00f3<\/span><i class=\"fa-arrow-right fas button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-row\"><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Suport T\u00e8cnic - Avan Servicios Externos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.avanservicios.com\/soporte-tecnico\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suport T\u00e8cnic - Avan Servicios Externos\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.avanservicios.com\/soporte-tecnico\/\" \/>\n<meta property=\"og:site_name\" content=\"Avan Servicios Externos\" \/>\n<meta property=\"article:modified_time\" content=\"2019-06-04T14:29:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"22 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.avanservicios.com\/soporte-tecnico\/\",\"url\":\"https:\/\/www.avanservicios.com\/soporte-tecnico\/\",\"name\":\"Suport T\u00e8cnic - Avan Servicios Externos\",\"isPartOf\":{\"@id\":\"https:\/\/www.avanservicios.com\/#website\"},\"datePublished\":\"2019-01-30T16:21:19+00:00\",\"dateModified\":\"2019-06-04T14:29:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.avanservicios.com\/soporte-tecnico\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.avanservicios.com\/soporte-tecnico\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.avanservicios.com\/soporte-tecnico\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.avanservicios.com\/ca\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suport T\u00e8cnic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.avanservicios.com\/#website\",\"url\":\"https:\/\/www.avanservicios.com\/\",\"name\":\"Avan Servicios Externos\",\"description\":\"Descripci\u00f3n de la empresa\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.avanservicios.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ca\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suport T\u00e8cnic - Avan Servicios Externos","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.avanservicios.com\/soporte-tecnico\/","og_locale":"ca_ES","og_type":"article","og_title":"Suport T\u00e8cnic - Avan Servicios Externos","og_url":"https:\/\/www.avanservicios.com\/soporte-tecnico\/","og_site_name":"Avan Servicios Externos","article_modified_time":"2019-06-04T14:29:00+00:00","og_image":[{"url":"https:\/\/www.avanservicios.com\/wp-content\/uploads\/2019\/01\/camera.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Temps estimat de lectura":"22 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.avanservicios.com\/soporte-tecnico\/","url":"https:\/\/www.avanservicios.com\/soporte-tecnico\/","name":"Suport T\u00e8cnic - Avan Servicios Externos","isPartOf":{"@id":"https:\/\/www.avanservicios.com\/#website"},"datePublished":"2019-01-30T16:21:19+00:00","dateModified":"2019-06-04T14:29:00+00:00","breadcrumb":{"@id":"https:\/\/www.avanservicios.com\/soporte-tecnico\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.avanservicios.com\/soporte-tecnico\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.avanservicios.com\/soporte-tecnico\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.avanservicios.com\/ca\/"},{"@type":"ListItem","position":2,"name":"Suport T\u00e8cnic"}]},{"@type":"WebSite","@id":"https:\/\/www.avanservicios.com\/#website","url":"https:\/\/www.avanservicios.com\/","name":"Avan Servicios Externos","description":"Descripci\u00f3n de la empresa","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.avanservicios.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ca"}]}},"_links":{"self":[{"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/pages\/761"}],"collection":[{"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/comments?post=761"}],"version-history":[{"count":5,"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/pages\/761\/revisions"}],"predecessor-version":[{"id":917,"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/pages\/761\/revisions\/917"}],"wp:attachment":[{"href":"https:\/\/www.avanservicios.com\/ca\/wp-json\/wp\/v2\/media?parent=761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}